The staff at this hotel are absolutely amazing. the location is marvellous and gorgeous, just a 20-minute walk to downtown. the room is tidy and magnificent, and the bathroom is wonderful.

Nothing to complain about, enjoyed my stay at this hotel and would come here again. It was clean with attentive and efficient staff upon service.

Airy units on the mezzanine, enjoyed it.

I loved the stylish and spacious room, as well as the luxurious bathroom.

Always excellant service.

Some noise from building work next door disrurb our Saturday lie in.

The hotel was pleasant and original, and the staff were exceptional, enjoyed the peaceful location so close to the city centre, park, the tunnel. The provided breakfast was amazing with prawns and a selction of fresh juices, as for...  

The staff here is exceptional, and the location is marvelous, just a 25-minute walk from downtown.

The facilities are fantastic and the breakfast is freshly cooked with a wide selection of fresh juices.

Lovely design, helpful staff and excellent breakfast. Quiet.

Two out of the three lamps in our room were not working and the bath had not been properly cleaned.

Working with the staff on suggestions of things and sites to do in London. They were very helpful every morning.

-Internet access, paying as much as I did for a room the internet should have been provided. The hotel gave you 15 min per day free access, that is not enough time to handle home issues along wiht trying to find sites in the area. We were also not informed that our room had breakfast supplied. We left every morning to eat at local cafes when we could have stayed at the hotel. The staff did not inform us until we checked out.

The hotel is well-appointed and perfectly located in the area. the bed is comfortable, and the bathroom is luxurious. - the room amenities include a coffee maker, minibar, and climate control. - the breakfasts offer delicious cooked options. - Early check-in and late check-out are...  

The room, the food, the staff, but most of all the smoking bothy.

I stayed with an old friend from nine years ago, steve behind the bar was fantastic and his co-worker (I am annoyed and embarrassed to have forgotten his name buy he will remember us) was brilliant!! Nothing was too much trouble, great...  

The room was modern and of high quality, equipped with smoke detectors for safety. the hotel's location is absolutely perfect, being so close to the town center, the Millennium Bridge, and the biscuit factory.

The service was excellent, everyone in the hotel was extremely nice and helpful. The bar was very well stocked and knowledgable bar staff and the breakfast was very nice. The design of the cigar shack was also good.

The room was terribly badly designed. It was on the bottom floor facing out onto the courtyard near the cigar shack where people would be sitting. Consequently we could not draw the curtains without anyone seeing inside, and we were reluctant to open the window at night. Becuase we could not open the curtain the room was quite dark and the lights not up to the job. We lost count of how many times we bashed our legs and feet on the side of the bed, which is designed with legs that jut out, hidden by the duvet. I have numerous bruises from that. The light by the bed side did not work. There was a long black hair on the sink in the bathroom, and when I ran a bath the water came out with small black grains in it.